Adel Kalemcilik Personal Data Clarification Text Regarding the Processing of Personal Data
Dear Visitors,
We would like to inform you about our practices regarding the processing of your personal data and your personal data processed by Adel Kalemcilik Ticaret ve Sanayi Anonim Şirketi (“Adel Kalemcilik”) in the capacity of “Data Controller” within the scope of the Personal Data Protection Law numbered 6698 ("Law").
This text includes the clarification text regarding personal data to be processed on the website named www.adel.com.tr belonging to Adel Kalemcilik (“Website”/”Site”) and in other customer relations processes.
Tools such as cookies and web beacons are used on the Sites. You can access our Cookie Policy, which contains detailed information about them, through the “Cookie Policy” tab on the Website.
1. What Are the Purposes of Processing Your Personal Data and What Personal Data Will Be Processed?
Customer Relations / Communication Processes
In case you contact us through our communication channels (e-mail, contact forms on the Site, our social media accounts, call center, etc.), your identity (name, surname), contact (address, e-mail address, phone number), visual and audio recordings (voice recordings if you contact through the call center), customer transaction (your requests and complaints, product content, file contents you have uploaded through the Site) information will be processed in order to resolve the problems and complaints you convey to us, to contact you when necessary in this regard, to send products to you, to carry out works aimed at increasing customer satisfaction and our service quality, and to audit our employees, products and operational processes.
Legal/Internal Processes
Your identity (name, surname), contact (phone number, e-mail address, address), customer transaction (records and reports regarding the fulfillment of your request), transaction security (records regarding all approval/consent actions on the Site) and legal transaction information (correspondence and file information related to dispute processes) may be processed in order to exercise any rights of litigation, response, and objection against official institutions and organizations such as courts, enforcement offices, arbitration boards in the event of disputes, to carry out negotiation and agreement processes regarding disputes, and to provide you with the necessary information in case you request it.
In the event of requests and complaints regarding personal data processing processes, your identity (name, surname, your signature), contact (phone number, e-mail address), customer transaction (information regarding the messages sent to you) and transaction security information (log records regarding electronic notification and consent/permission processes, commercial communication/explicit consent approval and rejection information, and information regarding the notification such as its date, method, etc.) will be processed in order to use the documents and records obtained from you, fulfill our legal obligations arising from legislation, and use our legal rights in case of disputes.
2. To Whom and For What Purpose May We Transfer Your Personal Data?
Your personal data may be transferred:
• To our company's service providers (call centers, cargo and courier companies, legal and financial consultancy service providers, independent audit service providers, archiving service providers, server service providers) for the purpose of obtaining product and service support in matters such as information technologies, marketing/advertising/analysis activities, logistics services or consultancy requiring expertise,
• To authorized public institutions and organizations and judicial authorities for the purpose of fulfilling our information, document submission and other obligations to them and to exercise our legal rights such as the right to litigation and response,
• To other Anadolu Group companies for the purpose of jointly providing certain jobs and services within Anadolu Group and for fulfilling our obligations arising from audits related to our parent company.
3. What Is the Method and Legal Basis for Collecting Your Personal Data?
We collect your personal data through automatic methods such as contacting us via our accounts on social media platforms, filling out the contact form on the Website named www.adel.com.tr , recording the requests and complaints you convey to us during mutual communication via our call center, e-mail addresses, social media, and other communication channels, recording your conversations with the call center; or through non-automatic methods such as the recording of information/documents about you received from official institutions, organizations, and judicial/administrative authorities.
Your personal data will be processed:
• In Customer Relations / Communication Processes, based on the legal grounds of "processing of data being necessary for the legitimate interests of the data controller" and "processing of data being necessary for the establishment, exercise, or protection of a right".
• In Legal/Internal Processes, based on the legal grounds of "fulfillment of a legal obligation", "processing of data being necessary for the establishment, exercise, or protection of a right", and "processing of data being necessary for the legitimate interests of the data controller".
4. What Are Your Rights?
You may apply to us at any time regarding your rights specified in Article 11 of the Law concerning your personal data processed by us. You can submit your applications by sending a written application to the address of ADEL KALEMCİLİK TİCARET VE SANAYİ A.Ş. as the Data Controller or by sending an e-mail from your registered e-mail address in our system. (We would like to remind you that your request must comply with the conditions specified in the “Communiqué on the Principles and Procedures for the Request to the Data Controller”.)
| Written Application Address | KVKK Application E-mail |
| Şekerpınar Mah. Yanyol Sk. No:7 Çayırova / Kocaeli | kisiselveri@adel.com.tr |